Most common reasons
1. **Certificate not on file yet** — exemption must be approved **before** checkout 2. Expired certificate — send a renewed form ([update guide](/help-center/sr-04504-how-do-i-update-my-tax-exemption)) 3. Ship-to state not covered by your certificate 4. Guest checkout without a linked exempt account 5. Order placed before approval email from our team
What to do
Contact us immediately with your order number and exemption certificate:
- Email: admin@expediaparts.com
- Phone: 1-844-XPARTS-1
If tax was collected in error on an approved exempt account, we will review for adjustment per our billing policy.
Prevention
- Submit documentation via [How do I submit my tax exemption?](/help-center/sr-04503-how-do-i-submit-my-tax-exemption)
- Wait for confirmation before paying
- Use the same legal entity name as Expedia Solutions LLC invoices
I am tax exempt but paid tax on my order — can I get a refund?
Contact us with your order number and valid exemption documentation. If tax was charged in error on an approved exempt account, we will review the order for a correction.
